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Cloud O365 to On-premise New Move request step by step using hybrid configuration wizard in Exchange Server 2010 SP3


Identify the public certificate for the organization.

Ask the customer the local mailbox external URL for OWA, for example:

Check Outlook Anywhere or RPC over HTTP settings on the on-premises Exchange server

Confirm that the public certificate is valid for Outlook Anywhere

 Browse to the Outlook Web App page of your company website. 

 In the Website Identification prompt, click View certificates.​


In the Certificate dialog box, make sure that the date of the certificate is valid and that the certificate is from a trusted authority.

Click the Details tab.

In the Subject Alternate Name field, make sure that the FQDN for the Outlook Anywhere address of your on-premises Exchange Server environment is listed.


Use Remote Connectivity Analyzer to perform an Outlook Anywhere test


Validate the permissions that are required to migrate users from the on-premises Exchange Server environment

For Exchange Server 2003


How to assign users or groups full access to other user mailboxes 821897

How to assign service account access to all mailboxes in Exchange Server 2003

For Exchange Server 2007

For Exchange Server 2010

For Exchange Server 2013


Use the following steps to move a mailbox from the cloud-based organization back to the on-premises organization.

Note The target mailbox database where you want to move the mailbox to can't be located on a server running the Hybrid Edition of Exchange 2010.

On your hybrid server, open the Start > All programs > Exchange Management Console.


Navigate to the Recipient Configuration container in the cloud-based organization node.


Right-click the mailboxes you want to move to the on-premises organization and select New Remote Move Request.


On the Introduction screen, click Next.


Verify the on-premises organization is listed in the Target forest list box.

For Example, in the cloud fast organization the URL is


In the FQDN of the Mailbox Replication Service proxy server in the target forest text box, specify the FQDN of the on-premises hybrid server. For example,

Select Use the following target forest's credential.

Specify the username and password of an administrative account in the on-premises organization and click Next.​



Click Browse next to Target Delivery Domain and select the delivery domain for your on-premises organization. For example,​



In the Remote Target Database, specify the destination 2003 mailbox database. The format depends on the version of Exchange where the target database is located:


Exchange 2003 and 2007   Use the format <server>\<storage group>\<database name>. For example, Ex2007\First Storage Group\Mailbox Database


Exchange 2010   Use the format <server>\<database name>. For example, Ex2010\Sales Database.


Exchange Management Console > Server Configuration > double click the Database and then copy the "Data Base" name, example: Mailbox Database 1322085480​




Click Next, then click New.



The mailbox should now move to the on-premises organization. Once completed, the wizard should report a success.


Important: Due to a known issue, you may receive an Exception error stating that a type couldn't be loaded. You can ignore this exception.

  1. On your Active Directory synchronization server, open DirSyncConfigShell.psc1 and run the following command to force directory replication:
  2. To verify the Move request status run the commands from the Exchange Management Console within the list below:


    Run the commands below:

Get-MoveRequest MoveRequest  |Get-MoveRequestStatistics


Get-MoveRequest MoveRequest  |Get-MoveRequestStatistics


DisplayName   StatusDetail    TotalMailboxSize     TotalArchiveSize      PercentComplete
-----------                ------------        ----------------         ----------------              ---------------
MoveRequest      Completed       2.597 KB              (2,659 bytes)              100

Get-MoveRequest | Get-MoveRequestStatistics | Select-Object DisplayName, StatusDetail, PercentComplete, OverallDuration, *TimeStamp*, Total



Get-MoveRequest -Identity MoveRequestID |Get-MoveRequestStatistics -IncludeReport​

Get-moverequest | Get-MoveRequestStatistics |FL​





Get-MailboxStatistics -IncludeMoveHistory | FL

Get-MoveRequestStatistics -IncludeReport | fl

Get-MoveRequest -Identity|FL


Get-MoveRequest -MoveStatus Failed

Get-MoveRequest -MoveStatus Completewithwarnings

Get-MoveRequest –MoveStatus Completed

Get-MoveRequest –MoveStatus Queued



More information:


Error message when you try to move mailboxes from an on-premises Exchange Server environment to Office 365 in a hybrid deployment: "The call to https://<path>/mrsproxy.svc failed"








Error message when you try to move mailboxes to or from Office 365 in a hybrid deployment: "Exception has been thrown by the target"


The move operation reaches 95 percent and then fails when you try to move a mailbox from Office 365 back to the on-premises environment in a hybrid deployment


Error message when you move mailboxes from an on-premises environment to Office 365: "Mailbox Move to the cloud fail with error"


Move request articles


Migration Performance